Return Policy

Return Policy

Return services may be delayed as a result of COVID-19 safety measures

Online purchases on Sofabed.com are subject to the terms and conditions herein set and cannot be changed or otherwise modified verbally. Errors in arithmetic are subject to correction.
Once furniture is accepted you cannot return unless the following exceptions occur. And will also require approval.
1. Item are factory deflective or damaged on delivery - This must be reported within 72 hours of delivery
2. Unserviceable defects that cannot be replaced within 1 year of factory warranty

Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Pick up may not be available in all areas.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page. Open Box Items.
  • Bedding and mattresses are not refundable or exchangeable. 
Any outbound shipping charges collected on the order will not be refunded. This includes:
  • Shipping charge for all orders 
  • Upgraded shipping charges (expedited, white glove, express, room of choice, etc.)
  • Assembly services included with delivery

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.