Worryfree GuaranteeSofabed.com guarantees to you, the original purchaser that the wood frame construction, upholstery fabric, seams, seat cushion cores and other padding materials, springs and webbing, bed and recliner mechanisms, the mattress and all tables will be free of defects, due to faulty materials or workmanship, under normal household use for a period of one (1) year from the original delivery date.
If you have purchased the Fabric / Leather Protection Plan, please refer to the Protection Plan Certificate for the terms and conditions.
All pieces are crafted individually. As a result variations from the showroom model may exist and meet acceptable industry standards. Sofabed.com does not guarantee fabrics or leathers against normal wear and tear which may include wrinkling, pilling, fading, shrinking or stretching. “Brushed Fabrics or Leathers” have natural hallmarks; lines, rubs and creases are part of the intrinsic character of the fabric / leather and not considered defects. Lines, rubs and creases are natural to the fabric and add to its casual elegance. Leather is a natural product. Inconsistencies of color should be expected in all dyed leather hides. Scars, stains, abrasions and shading of color is normal in all leather. Never use abrasive cleaners, saddle soaps or chemicals on the surface of your leather. With use, seat cushion cores and filling materials will soften,
lose height and conform to the shape of the users. These changes are normal and expected and are not considered defects in materials or workmanship. Softening of springs and webbing over time is normal and expected and is not considered a defect in materials or workmanship.
It is the customers responsibility to inspect all merchandise at the time of pick-up and/or delivery. Sofabed.com will not be responsible for damages that are not reported within two (2) days from the date of delivery/pickup. Sofabed.com will not be responsible for handling damage to any merchandise that has been moved/caused by misuse or negligence of the purchaser and not covered under the guarantee. This guarantee is non-transferable. If the merchandise is moved beyond the service area the purchaser is responsible to bring the merchandise to an area designated by Sofabed.com. In the event of a defect due to faulty materials or workmanship, Sofabed.com will have the defective item serviced at no charge, providing it is within the guarantee period. In the event that a component, style, or fabric that is needed as replacement have been discontinued, Sofabed.com reserves the right to replace such defective component, style or fabric / leather with a comparable alternative. Sofabed.com will not assume responsibility for dye lot variances on any items serviced beyond the one year guarantee period for upholstery / leather.
To qualify for this guarantee, the original purchaser must provide proof of purchase by supplying the order number from the sales receipt.